| Stakeholder |
Main topics of concern |
Communication channels and response methods |
Frequency |
2020 communication performance |
| Investors |
Corporate Governance
Business performance
Information disclosure
Regulatory Compliance |
| Shareholders meeting |
Regular |
•Shareholders meeting once
•Reveal camping receipts or financial information on the official website and MOPS monthly and quarterly |
| Announce important news in accordance with regulations of the competent authority |
Immediate |
| Financial report and annual report |
Regular/yearly |
| External communication mailbox |
Immediate |
| Complaint mailbox：lee@mail.sunflex.com.tw |
| Employee |
Salary and benefits
Education Training
Recruiting
Workplace health and safety
Labor Relations |
| Employee Welfare Committee |
Regular |
•Convened four employee welfare committees
•Convened 4 labor-management meetings
•48 factory-level meetings were held
•A total of 6 visits by professional physician
•A total of 36 visits to the factory by occupational nurse |
| Official Website Stakeholder Area |
Immediate |
| Labor-management meeting |
Every quarter |
| Internal communication mailbox |
Immediate |
| Factory-level meeting |
Every week |
| Factory-medical health consultation |
Every month |
| Factory-nursing health consultation |
Every month |
| Complaint mailbox：lee@mail.sunflex.com.tw |
| Client |
Customer satisfaction
Customer privacy
Product Liability
Customer service
|
| Customer service hotline |
Immediate |
•Customers have fixed contact person |
| Official Website Stakeholder Area |
Immediate |
| Project meeting |
Irregular |
| Customer satisfaction survey |
Per year |
| Complaint mailbox：lee@mail.sunflex.com.tw |
| Supplier |
Manufacturer environmental review
Procurement practice |
| Supplier evaluation and audit |
Per year |
•Discuss the market and supply status with suppliers from time to time |
| External communication mailbox |
Immediate |
| Direct communication |
Irregular |
| Official Website Stakeholder Area |
Immediate |
| Complaint mailbox：lee@mail.sunflex.com.tw |
| Government agencies |
Regulatory Compliance
Environmental protection
Public safety |
| Propaganda letter from the competent authority |
Immediate |
•Participated in the environmental protection agency's policy promotion meeting or symposium 6 times |
| Official Website Stakeholder Area |
Immediate |
| Regulations briefing |
Irregular |
| Complaint mailbox：lee@mail.sunflex.com.tw |
